FAQ List

What to do if your computer is infected with ransomware?

1. Disconnect from the Internet:

The first thing you should do is disconnect your computer from the Internet to prevent the ransomware from spreading to other devices on your network.

2. Do not pay the ransom:

Paying the ransom does not guarantee that you will get your files back, and it only encourages cybercriminals to continue their illegal activities.

3. Identify the ransomware:

Try to identify the type of ransomware that has infected your computer. This will help you determine if there is a decryption tool available to recover your files.

4. Endpoint Protection (EPP) solutions:

Use EPP solutions to scan your computer and remove the ransomware. Make sure your antivirus software is up-to-date.

5. Restore your files:

If you have a backup of your files, you can restore them after removing the ransomware from your computer. If you do not have a backup, you may be able to use a decryption tool to recover your files.

6. Update your software:

Make sure your operating system and software are up-to-date to prevent future attacks.

7. Be cautious:

Be cautious when opening emails or downloading attachments from unknown sources. Use strong passwords and two-factor authentication to protect your accounts.

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