FAQ List

What to do after a ransomware attack?

1. Disconnect from the internet:

The first step is to disconnect the infected device from the internet to prevent the ransomware from spreading to other devices on the network.

2. Identify the type of ransomware:

Identify the type of ransomware that has infected the device. This will help in determining the appropriate course of action.

3. Do not pay the ransom:

It is not recommended to pay the ransom as it does not guarantee that the files will be restored, and it encourages cybercriminals to continue their illegal activities.

4. Remove the ransomware:

Use an anti-malware software to remove the ransomware from the infected device. This will prevent the ransomware from encrypting any more files.

5. Restore from backup:

If you have a backup of your files, restore them from the backup. This will ensure that you have access to your files without having to pay the ransom.

6. Contact law enforcement:

Report the ransomware attack to law enforcement agencies. This will help in tracking down the cybercriminals and preventing future attacks.

7. Update security measures:

Update your security measures to prevent future attacks. This includes installing anti-malware software, keeping software up to date, and educating employees on how to avoid ransomware attacks.