Alphv Ransomware Attack on Make The Right Call

Company Overview

Make The Right Call, a distinguished customer service provider based in Hong Kong, boasts over 15 years of industry experience. Operating around the clock, the company has a seating capacity exceeding 250 and caters to a diverse clientele across sectors including automobiles, cosmetics, dairy products, and e-commerce. Renowned for its exceptional customer service, Make The Right Call has been honored with awards such as the 2019 Corporate Employer of the Year and the 2019 Outsourcing Service of the Year.

Vulnerabilities

The precise vulnerabilities exploited in the Alphv ransomware attack on Make The Right Call remain unspecified. Nonetheless, ransomware attacks generally leverage software vulnerabilities, weak credentials, or social engineering to infiltrate systems. According to the 2022 Unit 42 Incident Response Report, the primary attack vectors for ransomware include exploitable vulnerabilities, brute-force credential attacks, social engineering, utilization of previously compromised credentials, and exploitation of trust.

Response and Mitigation

In the wake of a ransomware attack, it is imperative for organizations to have a comprehensive plan for prevention, detection, response, and recovery. This entails validating response strategies, uncovering hidden risks, and adopting technologies for endpoint detection and response (EDR), security orchestration, automation, and response (SOAR), and active security monitoring (ASM).

The Alphv ransomware attack on Make The Right Call underscores the critical need for robust cybersecurity measures within the business services sector. It is essential for companies to remain vigilant against potential vulnerabilities and to establish a solid response plan to diminish the repercussions of such incidents.

Sources

• Make The Right Call. (n.d.). About Us. Retrieved April 10, 2024, from https://maketherightcall.com/about-us/
• NCC Group. (2021, July 27). Executive Analysis: How to Effectively Respond to a Ransomware Attack in Four Key Steps. Retrieved April 10, 2024, from https://www.nccgroup.com/us/executive-analysis-how-to-effectively-respond-to-a-ransomware-attack-in-four-key-steps/
• Palo Alto Networks. (n.d.). What are Ransomware Attacks? Retrieved April 10, 2024, from https://www.paloaltonetworks.com/cyberpedia/ransomware-common-attack-methods